Refund policy
We stand behind every product we make at Rescued. Each item is made to order and created specifically for you, which means we can’t accept traditional returns like a big-box store would. That said, if something isn’t right, we’ll make it right.
Defective, Misprinted, or Incorrect Orders
If your order arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery.
We’ll work directly with our production partner to replace the item at no cost to you.
In most cases, you won’t need to return the defective item—simply email hello@liverescued.com with your order number, a brief description of the issue, and clear photos showing the problem.
Once verified, we’ll issue a replacement automatically. If you prefer a refund, we can process it back to your original payment method once approved.
Sizing, Fit, and Preference
Because every product is made to order, we cannot accept returns or exchanges for:
- Incorrect size or color ordered
- Change of mind
- Preference differences
To help, we include detailed size guides on each product page. Please check them carefully before ordering.
Refunds
Refunds are available only for verified defective, damaged, misprinted, or incorrect items.
Our standard resolution is to replace the product.
If a refund is requested and approved, it will be issued to your original payment method.
Original shipping charges are non-refundable unless the problem was caused by our production partner or an error on our part.
Claim Window
All claims for damaged, misprinted, or incorrect items must be submitted within 7 days of receiving your order.
Claims submitted after this period may not be eligible for replacement or refund.
This shorter window ensures prompt communication with our fulfillment partner and helps us resolve issues efficiently.
Address and Delivery Issues
If your package is lost due to an incorrect or incomplete shipping address provided at checkout, we can reship or reprint your order once it returns to our facility.
Customers are responsible for all reshipment or reprint costs in these cases.
If your tracking shows “delivered” but you haven’t received it, please:
- Double-check your delivery address.
- Check with your local post office for held packages.
- Ask neighbors in case of misdelivery.
If you’ve completed these steps and still haven’t received your order, contact us at hello@liverescued.com for assistance.
Where We Accept Claims
We currently support and fulfill orders delivered to the United States, Canada, Australia, and New Zealand only.
We do not ship to or accept claims from the UK, EU, or other regions at this time.
How to Start a Claim
Email hello@liverescued.com and include:
- Your order number
- A short explanation of the issue
- Photos of the product showing the defect or error
We’ll review your claim quickly and follow up with next steps. Most verified issues are resolved through a replacement.
A Note from Us
Rescued was built on trust, family, and faith. While our print-on-demand model means we can’t process traditional returns, we take quality and fairness seriously. If something’s wrong, we’ll take care of it quickly and respectfully.
We’re honest about where we are as a brand—this policy reflects the reality of our current production process. As we grow and eventually move beyond print-on-demand, we plan to offer a more flexible return experience without losing the integrity and sustainability that define us.